Here are the answers to frequently asked questions. Titan Storage Solutions can help with all your storage needs so if you have a question not answered below drop us a line and we’ll be in touch shortly.
Is there anything I cannot store?
There are only a few things you can’t store with us:
- Food or perishable goods, unless securely packed or protected.
- Birds, fish, animals or any other living creatures.
- Combustible or flammable materials or liquids such as: gas, paint, petrol, oil or cleaning solvents.
- Firearms, explosives, weapons or ammunition.
- Chemicals, radioactive materials or biological agents.
- Toxic waste, asbestos or other materials of a potentially dangerous nature.
- Any item which emits any fumes, smell or odour.
- Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks).
- Compressed gases.
How secure are your stores?
Security is of paramount importance to us. All our facilities are monitored 24 hours a day, seven days a week by our state-of-the-art CCTV system, as well as by intruder and fire alarms.
Additionally, access to the store is controlled by an advanced system that records every entry and exit to the premises and each time a door is opened or closed.
What is your insurance cover?
We provide a fully comprehensive new for old policy. For more details, visit one of our Titan Storage stores or get in touch.
Do you price match?
We will match any price from a competitor provided they offer the same level of service, same storage environment and are located within a three-mile radius of Titan Storage storage. This offer is subject to space being available for you to use within our premises.
Do you charge access fees?
No, you are free to access your storage space any time you please, as often as you need.
How much does it cost to store with you?
This really depends on the size of the space you choose to rent, so we’ll provide you with an individual quote when you enquire.
What size unit will I need?
This all depends on what you want to store! We have a wide variety of units, so we’re bound to have something that suits your requirements. Use our size estimator or visit one of our stores – we’ll be more than happy to show you around and help you find the right size unit for you.
Can you accept deliveries on my behalf?
Yes – we will place any deliveries in your storage space for your convenience.
What is the easiest way to pay?
The easiest way is by Direct Debit or automatically by credit or debit card.
What cards don’t you acccept?
We don’t accept American Express or Diners Cards.
What Packing Materials are available?
We stock the most common types of packing materials. Boxes, bubble wrap, tape and covers so just visit the store or our online shop for these items.
When are your stores open?
Our stores are open Monday to Friday 8:30am to 6pm. Saturday 9am – 3pm. Sunday 10am – 2pm
Occasionally we have a need to close the stores reception. When doing so we will always give as much notice as possible to ensure we minimise any inconvenience to our customers. To stay informed we always ask that our customers follow us on Twitter and Facebook where you can also get great discounts and deals.
What do I need to do to move out?
Contact us to ensure we have your date that you are vacating your space. Then once it is empty and we have checked it is clean, we need you to sign a notice to say that you have vacated the space and terminated the storage agreement. It will take an average of 5 minutes.
What notice do you need for me to cancel my storage solution?
We require a minimum of 14 days written notice that you no longer require your storage solution. This can be given by either letter, email, or pop into reception and we will be happy to print out our form for you to quickly complete.
What time limit is there to move in?
None. We only ask that you arrive at least half an hour before the store reception closes. This gives us time to complete the move in process prior to performing our end of day routines to close the store. Once you have an agreement with us you can stay after hours and enjoy free access to your space in order to complete your move. However if we are performing the removals for you, then generally we would like to arrive at your premises in the morning and be finished prior to our stores closing times.
Can I move in today?
Yes. All you need is to bring along your ID and your possessions and pay. You can reserve online in the morning and move in during the afternoon its that simple. Alternatively just call the store or simply turn up at reception. We are always available to help.
Do I need to be present when moving in?
No. If you are not going to be available the day that your possessions are being delivered, then we do require you to have completed the move in process prior to that day. So you can complete all the paperwork and make payment a week before you move in and we will only bill you from the day your possessions have arrived.
What is the minimum storage period?
We don’t necessarily have a minimum storage period as we provide a service that is tailored to you.
How long can my possessions be in storage with Titan?
As long as you need. We have no maximum stay policy as our storage services agreement is a rolling month on month agreement.
How much does your insurance cost?
Our insurance cover is charged according to the value of your possessions.
How do I value my possessions?
The value of your possessions stored is the figure that you will be required to spend should you need to replace them at todays prices. This is called the True New Total Replacement Value.
What is your insurance cover Titan provides?
We provide a fully comprehensive, new for old policy. Full details can be found at our stores.
Do I need to insure my possessions?
Yes. Whilst your possessions are within our store, they need to be insured.
Do I need to use your insurance?
No. You can insure your possessions under your own insurance policy, however the policy must state that it covers your possessions whilst within a storage facility AND name the store that you are using.
What ID do I need to store with Titan?
You are required to provide a form of Photographic ID and proof of address which is within the last 3 months. We record all our customers ID for security reasons.
What if I don’t have a Photo ID like a passport or drivers licence?
If this is the case then you will need to have a friend or family member take out the agreement on your behalf. We will name you as the owner of the goods and you will be able to access them just as if you had the agreement in your name.
Does it cost to reserve a space?
Initially we take a £10 reservation deposit, however, this is refunded when you move in so to actually reserve is free once you have moved in. Unfortunatley if you reserve a space and don’t move in, then the fee is non-refundable.
Can I donate my refund to charity?
Yes you can. We support local charities and if you wish to donate your refund to one of these, then please let the store manager know in writing and we will take care of the rest.
Can I add and remove items once I am storing my Possessions?
Yes. You can access your possessions at any time during your stay with us. However we also provide a removals service and a collection and delivery service so if you know what you need from your space, or just need to add something, then why not call and let us help.
Can I bring my pet along when I visit?
No. Unfortunately we do not allow any live animals within our stores except for assistance dogs and guide dogs for the disabled. If you visit with your pet, you will be required to keep them within the confines of your vehicle at all times whilst on our premises.
Is there damp in the building?
No. We monitor our stores constantly and have a facilities team available to perform preventative maintenance and any emergency repairs should they be required. We are very proud of the high quality of our stores and the safe, clean and dry environment we have for your possessions.
Do you provide snack machines and kitchen facilities?
We always like to chat and discuss your needs so we provide free tea and coffee at every store. In some cases we have vending machines too. All of our stores do have kitchen facilities for business functions and meeting room clients.
Do you have trolleys?
Yes. All ours stores have trolleys that are free to use for all our customers. We also have sack trucks and pallet trucks if you are a business. All that we ask is that you only use what you need and return the items to the loading areas once you are finished with them.
Do you have lifts?
Yes. All our stores are equipped with high quality lifts where necessary. Generally the weight limit is 26 people or 2000KG
Do you have parking?
Yes. All our stores provide ample parking for all our customers as well as loading and unloading areas.
Are there toilets at your Stores?
Yes. Each of our stores has toilets and disabled toilets too. These are clearly marked and available to use 24 hours a day so when ever you need access to your possessions, you can also have access to our toilets.
Do Titan Price Match?
We do price match. We will match any written quote from a competitor provided they provide the same level of service that we do, that they provide the same level of environment that we do and that they are within a 3 mile radius of our stores. Finally this offer is only available subject to space being available for you to store within our premises.
What discounts are available?
You can pre-pay for 6 months and get 5% off your total storage fees or 12 months and get 10% off. If you are a member of the emergency services or the British armed forces, then we give you a 15% discount whether you prepay or not. Only one discount may be applied at a time so if you are a police officer and pay for 12 months in advance, you cannot have a total of 25% off your service fees.
What if I reserve the wrong space?
Don’t panic. We are a storage solutions company and we can amend the space to suit your requirements when you arrive. We always recommend that people pop into our stores so they see the space, the store and most importantly meet the staff. But most importantly, we like to meet you and have a chat over a coffee to make sure we know exactly the service you need. Changing rooms is also free of charge and you can do it as many times as necessary during your stay.
Who Can Access my Room?
You, your authorised agents that you specify and us. We generally access your space to store your deliveries as part of our service, or to allow collections. Also we may move your possessions to a more suitable space to help manage your service charges ensuring that you only pay for the space that you need and don’t incur unnecessary charges. This is great for when you are working away or travelling abroad and sending things back to your space for safe keeping.
Can I let other people access my space?
Yes you can. You can set up as many people as you require to have access to your possessions. All we need is their name on your account and we can provide individual access codes to them so you can see who accessed your possessions and when. This is great for businesses that require extra management solutions.
Can I gain access to my space at any time?
Generally Yes. Unlike Self Storage companies, all our stores offer unlimited access to your space FREE of charge. However if you default on payment your access will be restricted and during maintenance periods or certain holiday periods, we may choose to restrict access for safety and security purposes.